Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.renraa.com (the “Site”). We respect your privacy and are committed to protecting your personal information.

1. INFORMATION WE COLLECT

When you visit the Site, we collect the following types of information:

a. Personal Information You Provide

Name, email address, phone number

Shipping and billing address

Payment information (processed securely via third-party platforms)

Order history and customer support inquiries

Voluntarily submitted information (e.g. reviews, survey responses)

b. Device and Usage Information (Automatically Collected)

IP address, browser type, time zone, referring URLs

Pages viewed and actions taken (e.g., items added to cart)

Device identifiers and interactions with marketing emails and ads

Information collected by cookies, pixels, tags, or similar technologies

c. Information from Third Parties

Advertising platforms (e.g., Meta, Google, Pinterest) for campaign performance

Analytics tools (e.g., Google Analytics, Klaviyo)

We do not knowingly collect or process data from children under 13.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To fulfill and manage your orders and returns

To process payments and provide transactional notifications

To communicate with you about your order or account

To provide customer support

To improve our website and services

To personalize your browsing experience

To deliver marketing and promotional content, including via Meta, Google, Pinterest, Klaviyo, and similar platforms

To analyze website traffic and user behavior via cookies and tracking technologies

To support the use of third-party advertising and audience-building tools

To export data into approved marketing systems or customer management tools as part of our business operations

To detect and prevent fraud or abuse

We only use sensitive personal information (e.g., precise geolocation) where required and with your consent.

3. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies (such as pixels and tags) to:

Enable essential site features (e.g., cart, checkout)

Measure and analyze site performance (e.g., Google Analytics)

Serve personalized ads and marketing (e.g., Meta Pixel, Klaviyo)

Track user interactions across pages and devices

We may also incorporate or enable additional third-party tools in the future (e.g., TikTok Pixel, Hotjar, or similar analytics or advertising services).

Upon your first visit, you are shown a cookie banner that allows you to accept or reject non-essential cookies, including marketing and analytics. You may update your preferences anytime via the banner link or your browser settings.

For more, see our Cookie Policy.

4. HOW WE SHARE YOUR INFORMATION

We share your data with third-party service providers who help us operate our business:

Shopify: Website host and e-commerce platform

Payment processors: Stripe, Shopify Payments

Shipping & fulfillment providers: USPS, UPS, FedEx, Easyship, and other reputable logistics or warehousing partners as required to fulfill orders

Email & marketing tools: Klaviyo, Meta, Google Ads

Analytics & advertising tools: Google Analytics, Meta Pixel, Klaviyo, and others we may implement in the future

We only share personal information necessary for these services to function. We do not sell personal data.

5. YOUR RIGHTS

Depending on your location, you may have the right to:

Access or request a copy of your personal data

Correct or update inaccurate information

Request deletion of your data (with certain legal exceptions)

Withdraw consent for marketing communications

Opt out of the sale or sharing of personal information (for California residents)

Object to or restrict the processing of your data

To exercise any of these rights, contact us at hello@renraa.com. We will respond within the timeframes required by law. You may also opt out of certain types of data use by visiting our Data Sharing Opt-Out page.

6. DATA RETENTION

We retain your information only as long as necessary for the purposes outlined above, including:

Order and transaction data: 7 years (for legal/accounting compliance)

Marketing data: 2 years of inactivity

Customer service records: 3 years

Anonymized or aggregated data: indefinitely

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL encryption

Secure servers and access controls

Shopify’s built-in security features

Despite these efforts, no system is 100% secure. We cannot guarantee absolute protection.

8. INTERNATIONAL VISITORS

Our store is based in Florida, USA. If you are visiting from outside the United States, be aware that your information will be transferred to and processed in the U.S. We rely on legal mechanisms such as Standard Contractual Clauses for cross-border transfers where required.

9. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have the right to:

Know the categories of personal information we collect and how we use it

Request access to or deletion of your personal data

Opt out of the sale or sharing of your personal information for targeted advertising

To submit a request or opt out, email hello@renraa.com or visit our Data Sharing Opt-Out page. We honor Global Privacy Control signals.

10. CHANGES TO THIS POLICY

We may update this policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be posted on this page with an updated date.

11. CONTACT US

If you have questions, concerns, or requests regarding your privacy or this policy, please email us at:

Ren Raa
Email: hello@renraa.com
Clearwater county, FL, USA

Thank you for trusting Ren Raa with your personal information. We are committed to protecting your privacy and ensuring your experience with us is safe and enjoyable.

Effective Date: October 20, 2025