Privacy Policy

Privacy Policy

Last updated: August 31, 2026

This Privacy Policy describes how Ren Raa collects, uses, and discloses your personal information when you visit, use our services, make a purchase from renraa.com, or otherwise communicate with us, including through email or text message (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date as appropriate.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to provide and improve the Services, communicate with you, comply with applicable legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

Information You Provide Directly to Us

Information that you submit directly to us through the Services may include:

Contact information, including your name, address, phone number, and email address.

Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information, including your username, password, security questions, and other information used for account security purposes, where applicable.

Shopping information, including products you view, place in your cart, save, purchase, return, exchange, or cancel.

Customer support information, including information you choose to include in communications with us.

Marketing preferences and information you provide when subscribing to email or text message communications.

Information you voluntarily provide through forms, surveys, quizzes, reviews, or other interactive features on the Site.

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, tags, and similar technologies.

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, approximate location derived from your IP address, and information regarding your interaction with the Services.

We may also collect information regarding products you view, pages you visit, items you add to your shopping cart, checkout activity, purchases, and whether a shopping cart or checkout has been abandoned.

Information We Obtain from Third Parties

We may obtain information about you from third parties that help us operate our Site and Services, including:

Shopify, which hosts and powers our online store.

Payment processors, which collect payment information to process your orders.

Service providers that assist with website functionality, analytics, fulfillment, customer support, reviews, email, and text message communications.

Advertising and marketing partners that help us understand the effectiveness of our marketing and advertising.

Other third parties when you direct or authorize them to provide information to us.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use personal information to provide the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, arranging shipping, and providing customer support.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications by email or text message when permitted by applicable law and your marketing preferences.

We may also use information about your interaction with the Site and Services to personalize content, understand the effectiveness of our marketing, and display advertising for our products on our Site or other websites and platforms.

You may unsubscribe from promotional email communications by using the unsubscribe link provided in our emails. You may opt out of marketing text messages as described in the Text Message Marketing section below.

Security and Fraud Prevention

We may use personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. We may also use personal information to protect our Site, Services, customers, and business.

Communicating With You

We use personal information to respond to questions, provide customer support, and communicate with you regarding the Services.

Improving Our Services

We may use information about how customers interact with our Site and Services to understand customer preferences, improve our products and website experience, evaluate our marketing, and develop or improve features and services.

Text Message Marketing

If you choose to opt in to receive text messages from Ren Raa, we may use the mobile phone number you provide to send marketing and promotional text messages, including product updates, offers, and cart or checkout reminders.

We will send marketing text messages only when we have obtained the consent required by applicable law. Consent to receive marketing text messages is not a condition of purchase.

Cart and Checkout Reminder Messages

Our website uses cookies and similar technologies to help keep track of items you place in your shopping cart and your activity during the checkout process, including when a shopping cart or checkout has been abandoned.

If you have consented to receive text messages from Ren Raa, information collected through these technologies may be used to determine when to send cart or checkout reminder messages by text message.

SMS Data and Consent

We may use service providers to help operate our text messaging program and deliver messages on our behalf.

Text messaging originator opt-in data and consent will not be sold or shared with non-affiliated third parties for their own marketing or promotional purposes.

This limitation does not prevent us from providing information to service providers that assist us in operating our text messaging program, provided that they use the information to provide services to us and in accordance with applicable law.

You may opt out of marketing text messages at any time by following the opt-out instructions provided in the message, including by replying STOP where available.

Message and data rates may apply. Message frequency may vary.

Cookies and Similar Technologies

Like many websites, we use cookies and similar technologies on our Site.

Cookies and similar technologies allow us to operate and improve the Site, remember your preferences and actions, understand how visitors interact with the Services, maintain shopping carts, identify abandoned carts or checkouts, perform analytics, and support advertising and marketing activities.

We may also permit third parties and service providers to use cookies and similar technologies on our Site to provide services, measure performance, analyze Site usage, and help deliver relevant advertising.

Most browsers accept cookies automatically by default. You can choose to remove or reject cookies through your browser controls. Blocking cookies may negatively affect your experience with the Services and may cause certain features to function incorrectly.

Where required by applicable law, we will obtain consent for the use of cookies or similar technologies.

Location Information

We may collect general or approximate location information based on your IP address and other technical information provided when you interact with the Site.

We may use this information to operate and secure the Services, understand where our customers and visitors are generally located, provide relevant website experiences, perform analytics, prevent fraud, and support marketing and advertising activities.

We do not use our Site to collect precise GPS location information for text message marketing purposes unless we specifically disclose such collection and obtain any consent required by applicable law.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

Vendors and service providers that perform services on our behalf, including website hosting, payment processing, analytics, data storage, fulfillment, shipping, customer support, email delivery, text messaging, and marketing services.

Business and marketing partners that help us provide services or advertise our products.

Third parties when you request or direct us to disclose information to them.

Our affiliates or entities within our corporate group, if applicable.

Parties involved in a business transaction, such as a merger, acquisition, financing, bankruptcy, or sale of all or part of our business.

Government authorities, law enforcement, courts, or other parties when disclosure is required or permitted by applicable law.

Other parties when necessary to protect our rights, our customers, our business, or the Services.

Notwithstanding the foregoing, text messaging originator opt-in data and consent will not be sold or shared with non-affiliated third parties for their own marketing or promotional purposes.

Advertising and Certain Data Sharing

We may work with advertising and marketing partners to help us understand the effectiveness of our advertising and to provide advertisements that may be more relevant to you.

Depending on where you live, certain disclosures of personal information for targeted or cross-context behavioral advertising may be considered “sharing,” “selling,” or “targeted advertising” under applicable privacy laws, even when money is not exchanged.

Where required by applicable law, you may have the right to opt out of these activities.

SMS opt-in information and text messaging consent are excluded from such sale or sharing and will not be provided to non-affiliated third parties for their own marketing or promotional purposes.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not controlled by Ren Raa, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security practices of third-party websites or for the accuracy or reliability of information found on those websites.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the information below to request that it be deleted.

We do not knowingly sell or share the personal information of individuals under the age required by applicable law for such activities.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, or protect our rights.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Right to Access or Know: You may have the right to request access to personal information we maintain about you and information about how we use and disclose it.

Right to Delete: You may have the right to request deletion of certain personal information we maintain about you.

Right to Correct: You may have the right to request correction of inaccurate personal information.

Right to Data Portability: You may have the right to receive a copy of certain personal information in a portable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising: Depending on applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as selling or sharing.

Right to Withdraw Consent: Where we rely on consent to process personal information, you may have the right to withdraw that consent.

Right to Appeal: Where applicable, you may have the right to appeal our decision if we decline to process a privacy request.

These rights are not absolute and may apply only in certain circumstances.

You may exercise applicable rights by contacting us using the contact information below or by using privacy controls made available through our Site.

We may need to verify your identity before processing certain requests. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

We will not discriminate against you for exercising rights available to you under applicable privacy law.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link included in our marketing emails.

If you opt out of promotional emails, we may still send non-promotional communications necessary to provide the Services, such as order confirmations, shipping updates, and customer service communications.

If you have opted in to marketing text messages, you may opt out as described in the Text Message Marketing section of this Privacy Policy.

International Users

Your personal information may be transferred to, stored, or processed in countries outside the country where you live, including the United States.

Where required by applicable law, we use appropriate mechanisms for international transfers of personal information.

Complaints

If you have questions or complaints about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your local data protection authority.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us at:

Ren Raa
Email: hello@renraa.com
Website: renraa.com