Strength Velvet Conditioner

Domestic Shipping – Mainland U.S. Only

We currently ship to the 49 mainland U.S. states. We do not ship to Hawaii, Alaska, U.S. territories (such as Puerto Rico or Guam), or international addresses at this time.

All orders are hand-packed and fulfilled with care. Processing typically takes 1–3 business days, but during busier times, please allow up to 5 business days. Once your order ships, delivery usually takes 2–5 business days, depending on your chosen shipping option.

Shipping Rates & Delivery

Shipping charges are calculated at checkout based on total weight and location. You’ll be able to select between standard or faster shipping options. For larger orders, real-time discounted UPS rates may be shown at checkout.

Free Shipping

We occasionally offer free shipping promotions during special campaigns or sales. Subscribe to our newsletter to be the first to know.

Unless otherwise stated, free shipping cannot be combined with other discounts.

Shipment Confirmation & Tracking

Once your order ships, you’ll receive an email with your tracking number. Please allow 24–48 hours for tracking to update.

All Ren Raa orders are shipped with tracking. If you can’t locate your tracking email, feel free to reach out to us at hello@renraa.com.

P.O. Boxes & Military Addresses

We currently do not ship to P.O. Boxes, APO, FPO, or DPO addresses. A physical U.S. street address is required for delivery.

Lost or Damaged Packages

We take great care when packing your order, but if your package is lost in transit or arrives damaged, we’re here to help.

While Ren Raa is not liable for packages after they’ve left our hands, we’re happy to assist in filing a claim with the shipping carrier.

To initiate a claim, please contact hello@renraa.com within 14 days of delivery (or expected delivery date), and include:

• Your full name and order number

• A short description of the issue

• Photos (for damaged packages):

             • One of the shipping label

             • One of the outer box showing the damage

             • One or more of the damaged item(s)

             • (Optional) Interior packaging

Order Status

You’ll receive a tracking email once your order has shipped. If you haven’t received your package within 14 days of shipping confirmation, please reach out to the carrier first, then contact us if you need assistance.

 

Returns

We hope you love your Ren Raa products. But if something’s not quite right, here’s how returns work.

Return Eligibility

Returns are accepted on unused, unopened products in their original condition and packaging. Return requests must be submitted within 30 days of purchase.

Items Not Eligible for Returns

• Gift cards

• Sale or promotional items

• Items that have been opened, used, or damaged after delivery

Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed within 7–14 business days to your original payment method.

If your refund hasn’t appeared after 14 business days, please check with your bank or card issuer. Still have questions? Email us at hello@renraa.com.

Exchanges

We only offer exchanges for items that arrive damaged or defective.

To request an exchange, email hello@renraa.com and include your order number and photos.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. Return shipping is non-refundable.

If your return is valued at over $75, we recommend using a trackable shipping method or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need help?

Email us at hello@renraa.com and we’ll be happy to assist you.